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Useful HM Revenue & Customs Helpline and Orderline Numbers

18 September 2014 by Crystal HR & Payroll Ltd

Helpline and Orderline numbers

Helpline – telephone advice and Orderline – for employers exempt from online filing obligations to order forms and guidance.

Calls may be monitored for quality control and training purposes

To access a wide range of employer information at a time to suit you, visit the Employer pages on HMRC’s website at www.hmrc.gov.uk/employers

General payroll matters – for example, PAYE and NICs

  • Been an employer 3 years or less?
    Phone Number: 0300 200 3211
    Time
    : Mon – Fri 8am – 8pm, Sat 8am – 4pm 
  • Been an employer for more than 3 years?
    Phone Number: 0300 200 3200
    Time:
    Mon – Fri 8am – 8pm, Sat 8am – 4pm 

Textphone 0300 200 3212 for employers who are deaf or hard of hearing (only people with specialised equipment such as Minicom are able to use this number)

Order forms and guidance

Website www.hmrc.gov.uk/payerti/forms-updates/forms-publications/ onlineorder.htm

Orderline
Phone Number: 0300 123 1074
Time:
Mon – Fri 8am – 6pm

Construction Industry Scheme (CIS)

CIS Helpline

Phone Number: 0300 200 3210
Time:
Mon – Fri 8am – 8pm, Sat 8am – 4pm
Textphone: dial 18001 then 0300 200 3210

NIC: special topics

Contracted-out Pensions

Phone Number: 0300 200 3500
Textphone: 0300 200 3519
Time: Mon – Fri 8am – 5pm Helpline and Orderline

Non-residents

Phone Number: 0300 200 3500
Mon – Fri 8am – 5pm Helpline and Orderline

NMW Information Orderline

Pay and Work
Phone Number: 0800 917 2368
Time: Mon – Fri 8am – 8pm, Sat 9am – 1pm Rights helpline

Orderline
Phone Number: 08458 450 360
Time: 7 days a week 24 hours

Other helplines

HMRC Online Services Helpdesk* *including technical support for the Basic PAYE Tools

Helpline

Phone Number: 0300 200 3600
Time: Mon – Fri 8am – 8pm, Sat 8am – 4pm
Email: [email protected]

PAYE/SA payment enquiries

Phone Number: 0300 200 3401
Time:
Mon – Fri 8am – 8pm, Sat 8am – 4pm

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